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FREQUENTLY ASKED QUESTIONS

Shipping

  • When will my order ship?

    • Our standard order processing time is 48-72 hours. Our order processing time does not include shipping time. Order shipping times are in addition to our order processing time. All shipping options and times listed and/or selected at checkout (Priority Mail 1-Day, 3-Day, 1-5 Business Days, etc.) indicate the estimated shipping time ONLY and do not include nor change our processing time. Orders placed Friday-Sunday are shipped the following Monday unless it is a federal holiday, in which case shipping occurs the following business day.

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Orders placed on a Registered Customer Account will also be able to login to view tracking information. If you don't receive the confirmation email, you may have input your email incorrectly.

      If you did not receive an order confirmation, please verify that the info listed on your customer account is accurate in addition to checking your spam folder and email filters. If no errors are found, it is likely that we did not receive your order and you should check your payment method or Contact Us regarding the status of your order.

  • Do you ship products to international customers?

    • Please refer to the SHIPPING section of our Terms of Sale for policies regarding international orders.

  • I recently placed multiple orders; can I combine them to save on shipping?

    • Unfortunately, capturing multiple orders during order processing would cause a delay in the fulfillment of our customer orders. Please ensure that all items you wish to purchase are in your cart prior to check out.

Orders and Returns

  • How do I return or exchange an item?

    • Please refer to the RETURNS AND EXCHANGES section of our Terms of Sale for instructions on how to complete a return.

  • How do I cancel an order?

    • Please refer to the RETURNS AND EXCHANGES section of our Terms of Sale for instructions on how to complete an order cancellation.

  • I recently placed an order; can I add an additional item to my order?

    • In order to maintain smooth and timely fulfillment of orders, we are not able to add items to orders once they have been placed. Please ensure that all items you wish to purchase are in your cart prior to check out.

  • I recently placed an order and was charged twice (duplicate charge), how do I request a refund?

    • If you have been charged more than once for an order it is likely due to an API connectivity issue caused by hitting the refresh button after clicking “checkout” to submit an order. Please refer to the RETURNS AND EXCHANGES section of our Terms of Sale for instructions on how to complete a refund for duplicate charges.

  • How do I order an out of stock item?

    • We do not feel comfortable taking your hard-earned money for an item that is not currently in-stock. We recommend customers sign up for the “Notify me when this product is in stock” feature that is displayed on every product page with an out-of-stock item.

Services

  • Do you offer Military/Law Enforcement/Fire/EMS Discounts?

    • We proudly offer a discount to Military, Law Enforcement, and Fire/EMS customers with an active, retired, or veteran status. Please contact sales@haleystrategic.com with the applicable credentials detailed below to request MIL/LE/FIRE/EMS Registered Customer Account status.

      Military Credentials: Provide a front/back picture of your Drivers License and a copy of your current LES/DD-214.

      Law Enforcement Credentials: Provide a front/back picture of your Drivers License and a front/back picture of your Department Issued ID.

      Fire/EMS Credentials: Provide a front/back picture of your Drivers License and a front/back picture of your Department Issued ID.

      Only credentials matching the information listed on your Registered Customer Account will be accepted (i.e., credentials exactly matching name, email address, and address). Once credentials are approved and processed, your Registered Customer Account will be updated from GENERAL to MIL/LE/FIRE/EMS status and discounts will be automatically applied at checkout on all future orders.

      Unfortunately, we cannot retroactively apply Military, Law Enforcement, and Fire/EMS discounts to past orders, so please submit credentials and receive an approved MIL/LE/FIRE/EMS Registered Customer Account status prior to placing orders.

  • Do you have firearms for sale?

    • We do not sell firearms at Haley Strategic Partners.

  • How do I order a custom / specialty product or colorway?

    • Due to the high demand for our existing products, we only support bid requests on custom orders for law enforcement and military units. To place a custom item order or for additional information on our full line of military/law enforcement products (“Blackside Products”) please contact sales@haleystrategic.com.

Haley Strategic Train

  • Are rental firearms available at Haley Strategic Train courses?

    • This will depend on the course curriculum as well as where the class is hosted. To get more direct information regarding training courses, please Contact Us under the 'Training' topic.

  • How do I cancel/refund/exchange a training course?

    • Please refer to the TRAINING COURSE CANCELLATIONS / REFUNDS / EXCHANGES section of our Training Course Terms of Sale for instructions on how to complete a cancellation, return, or exchange.