Black Friday & Cyber Monday FAQs:
As we work through each order and email we receive, please expect delays in order processing times and email responses. Addressing your issue is a top priority of ours. However, if we are unable to respond to your initial email as quickly as expected, please remain patient and resist the temptation to send us multiple follow up emails or contact us on social media about the matter. We are working each issue in the order in which it was received via email, and your email will make its way to the top with time. Regardless of how much time passes, trust that if we made a mistake on your order, we will take responsibility and do what is necessary to correct it and make it right for you.
Shipping Times / Our standard order processing time is 48-72 hours. Our order processing time DOES NOT include shipping time. Order shipping times are in addition to our order processing time. All shipping options and times listed and/or selected at checkout (Priority Mail 1-Day, 3-Day, 1-5 Business Days, etc.) indicate the estimated shipping time ONLY and do not include nor change our processing time. All orders placed Monday-Thursday are processed and shipped the following business day. Orders placed Friday-Sunday are shipped the following Monday unless it is a federal holiday, in which case shipping occurs the following business day.
Order Confirmation & Shipping Notices / If you did not receive an order confirmation, please verify that the info listed on your customer account is accurate in addition to checking your spam folder and email filters. If no errors are found, it is likely that we did not receive your order; check with your bank to verify that no charge was made to your account to confirm. If a charge was made to your bank account for the order, please send an email to email@example.com with all info you can provide concerning the order, charge, and account details.
Order Cancellations / We are doing our best to cancel your order before the shipping team gets to your order. If you have not already, please make sure that you have given us all necessary information to aid in your request, i.e. order #(s), email address, billing and shipping information.
International Orders / Customers placing an international order are responsible for any duties, taxes, and import fees, which will be invoiced to the customer by FEDEX.
Order Consolidation / In order to maintain a smooth and timely fulfillment of your order we are not able to consolidate orders.
Showroom and In-Store Pickup / The showroom is temporarily closed until further notice to help assist with your orders timely fulfillment.
Duplicate Charges / If you have been charged more than once for an order this is due to API connectivity issues with PayPal and or hitting the refresh button after clicking the submit order button. This error is generally consolidated to PayPal orders. To help expedite your refund for any duplicate charges please provide us with your PayPal transaction # and order # referenced in the notifications you received.