Frequently Asked Questions
I placed an order recently, when will it ship? / Our standard turnaround time for orders is within 48-72 hours. All orders placed Monday-Thursday are processed and shipped the following business day, with all orders placed Friday-Sunday they are shipped the following Monday unless there is a federal holiday, then it is the following business day. However during restocking days, there is an additional 1-2 day delay in shipping due to the processing of high volumes of orders.
I placed an order recently, can I add an additional item to my order? / Once an order is placed additional items cannot be added to it.
Where are your products made? / Our tactical soft goods, and hard goods are sourced and made here in the United States for Berry Amendment Compliance.
Can I order a custom item? / No, due to our op tempo we cannot accommodate any custom item services.
Can I pre-order an out of stock item? / Unfortunatley this is a request that we are not able to facilitate. We do not feel comfortable taking your hard earned money for an item we do not physically have. We recommend signign up on our website's newsletter to get the most up to date information for restocks.
I placed separate orders, can I combine them to save on shipping? / While we understand the desire to save on shipping, capturing multiple orders in the middle of processing will cause a delay in our shipping operating procedures. Please ensure that all items you wish to purchase are in your cart prior to check out.
Will the flatpack work on plate carriers? / It will as long as the rear plate bag of the plate carrier has MOLLE/PALS Webbing on it.
Do you offer Military/Law Enforcement Discounts? / We absolutely offer a MIL/LE discount of 15%. You will need to provide us a photo of your credentials (i.e. ID, LES, etc.) as well as the email address registered as an account on our website. Once this is completed we can change your account to the MIL/LE grouping and your account will receive 15% off at checkout. This discount also applies to Veterans as well as Fire/EMS services.
Do you have any firearms for sale? / We do not offer any firearms sales at Haley Strategic Partners.
Will rental firearms be available at classes? / It will depend on the curriculum of the class as well as where the class is hosted. To get more direct information, please contact firstname.lastname@example.org.
If I register for a class and need to cancel or withdraw what is your policy? / 50% at the time of enrollment is non-refundable. The remaining 50% is refundable up to 30 days prior to the training. There will be NO refunds given if a registrant cancels less than 30 days before the training start date. In the event of the class being cancelled, full refunds will be given or can roll over to a future class of your choice.
I purchased an item and would like to return it, how do I go about that? / To return the item please send them to the following address below. Once we receive the item back, we will process a refund for the cost of the item.